Returns & Exchanges

Please read the following information carefully before submitting a return or exchange request. All items must be unworn, unused, and returned with original tags intact.

Full Priced Items

Items purchased at full price or by pre-order are eligible for:

• A refund, e-Boutique credit, or exchange
• Returns must be made within 14 days from the delivery date
• Shipping costs are non-refundable
• Items must be unworn, unused, and have all tags intact

Sale Items

Items that are marked down or purchased during a promotional sale (including the use of discount codes) are eligible for:

• e-Boutique credit or exchange only
• No refunds unless the item is deemed faulty
• Shipping costs are non-refundable
• e-Boutique credit is valid for 12 months from the date of issue
• Items must be unworn, unused, and have all tags intact

Final Sale Items

All items marked as Final Sale have a strict no returns, no exchanges, and no refunds policy.

• Exceptions apply only if the item is deemed faulty
• Items must be unworn, unused, and have all tags intact

Accessories

• Hats
• Hijabs
• Square scarves
• Balaclavas
• Beanies
• Neck scarves

Accessories

Due to hygiene reasons, the following accessories are not eligible for return or exchange:

• Swimwear itemsare not eligible for refunds.
• Exchanges are allowed for the same item in a different size, subject to availability.
• This policy does not apply to swim accessories such as headbands, hijabs, sarongs, or similar items.

Return Process

• A return form is included in your parcel bag.
• Please keep your tracking number to monitor your return shipment.
• If you did not receive a return form, please email contact@themodestboutique.com to request one.