Returns & Exchanges

Returns PolicyWe want you to love your purchase. If you change your mind, we accept returns within 14 days of receiving your order.

Items must be:

- Unworn and unwashed

- In original condition with tags attached

- Returned in original packaging where possible

Sale items and accessories are final sale and cannot be returned unless faulty.

Return postage is the customer’s responsibility unless the item is faulty or incorrect.

Once your return is received and approved, your refund will be processed to the original payment method.

For all returns, please contact us at contact@themodestboutique.com before sending your item back.

Please read the following information carefully before submitting a return or exchange request. All items must be unworn, unused, and returned with original tags intact.

Full Priced Items

Items purchased at full price or by pre-order are eligible for:

  • A refund, e-Boutique credit, or exchange
  • Returns must be made within 14 days from the delivery date
  • Shipping costs are non-refundable
  • Items must be unworn, unused, and have all tags intact

Sale Items

Items that are marked down or purchased during a promotional sale (including the use of discount codes) are eligible for:

  • e-Boutique credit or exchange only
  • No refunds unless the item is deemed faulty
  • Shipping costs are non-refundable
  • e-Boutique credit is valid for 12 months from the date of issue
  • Items must be unworn, unused, and have all tags intact

Final Sale Items

All items marked as Final Sale have a strict no returns, no exchanges, and no refunds policy.

  • Exceptions apply only if the item is deemed faulty
  • Items must be unworn, unused, and have all tags intact

Accessories

  • Hats
  • Hijabs
  • Square scarves
  • Balaclavas
  • Beanies
  • Neck scarves

Accessories

Due to hygiene reasons, the following accessories are not eligible for return or exchange:

  • Swimwear itemsare not eligible for refunds.
  • Exchanges are allowed for the same item in a different size, subject to availability.
  • This policy does not apply to swim accessories such as headbands, hijabs, sarongs, or similar items.

Return Process

  • A return form is included in your parcel bag.
  • Please keep your tracking number to monitor your return shipment.
  • If you did not receive a return form, please email contact@themodestboutique.com to request one.